Table of Contents
Author: John Swearingen
Operations Management Human Resources and Job Design Chapter 10
Outline
Outline - continued
Learning Objectives
Learning Objectives - continued
Southwest Airlines
Southwest Airlines
Objective of Human Resource Strategy
People and Work System Goals
Constraints on Human Resource Strategy
People and Work System Aspects
Labor Planning/Stability Policies
Work Schedules
Job Classifications and Work Rules
Job Design
Components of Job Design
Job Specialization
Job Specialization Often Reduces Cost
Job Expansion
Job Expansion/Enrichment
Job Expansion/Enrichment
Job Rotation
Employee Empowerment
Psychological Components of Job Design
Hawthorne Studies
Hawthorne Studies: Workplace Lighting
Hawthorne Studies: Piecework Pay
Self-Directed Teams
Job Design Continuum
Core Job Characteristics
Limitations to Job Enlargement/Job Enrichment
Motivation
Motivation and Money
Monetary Incentives
Maslow’s Hierarchy of Needs
Herzberg’s Motivation/Hygiene Factors
Job Characteristics
Ergonomics and Work Methods
Ergonomics
Recommended Levels of Illumination
Decibel levels for Various Sounds
Methods Analysis
Methods Analysis Used to Study
Process Chart
Flow Diagram
Flow Diagram of Axle-Stand Production Line
Activity Chart for Two-Person Oil Change Crew
Operations Chart
Activity Chart
Operations Chart (Left Hand/Right Hand
The Visual Workplace
What is Work Measurement?
Uses of Labor Standards
Sources of Labor Standards
Labor Standards - Historical Experience
A Final Thought
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